GENERAL TERMS AND CONDITIONS

If the following conditions shall conflict or be inconsistent with the terms or conditions contained incorporated or referred to in any document of the Buyer, then these conditions shall prevail unless otherwise agreed in writing by the Company:


-> General Terms and Conditions.pdf



WARRANTY

As standard we operate a 12 month return to base warranty. Free lifetime technical support is provided on all products. Extended warranties from 2-5 years are also available.
On site service and repair contracts, via our partner, are available providing global 24/7 support with four hour response times if required. Please contact our sales department for further information.


->General Terms and Conditions.pdf

 

RETURNS POLICY

All systems / components requiring repair should only be sent back when an RMA (Returns Material Authorisation) number has been issued. This can be obtained by calling our Technical Support Department on +44 (0)1243 380795. As all of our systems and components are supplied with a bar code / serial number label it is helpful if this can be supplied at the time of the call. We can then immediately confirm if the unit is in warranty and what the configuration was at the point of sale. Where a diagnosis of the problem has been made on the telephone we are happy to send out advance replacements. We require a sales order to cover the replacement component which is then credited upon receipt of the returned item complete with cables manuals etc. Repairs can be tracked by us using the RMA Number, Original purchase order number, or from any of the system serial numbers.

     

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